Privacy Policy

Last updated: November 2025

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At Cole’s Decor, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website www.colesdecor.co.uk, submit an enquiry, or use our services.

 

1. Who we are

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Cole’s Decor is a specialist spray-finishing and high-end decorating business based in the United Kingdom.
Data Controller: Martin Cole
Email: hello@colesdecor.co.uk
Website: www.colesdecor.co.uk

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2. What information we collect

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We may collect the following types of personal data:

• Contact information: name, email address, phone number, address (if provided via forms)

• Project details: information you share when requesting a quote or service

• Technical data: IP address, browser type, device information (collected automatically via Wix and analytics tools)

• Marketing data: your preferences for receiving updates or communications

We only collect information that you voluntarily provide or that is automatically collected for legitimate business or analytical purposes.

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3. How we use your information

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We use your data to:

• Respond to your enquiries and provide quotes

• Manage customer relationships and deliver our services

• Improve our website performance and user experience

• Comply with legal and regulatory obligations

• Send occasional marketing updates (only if you have opted in)

We never sell or rent your data to third parties.

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4. Legal basis for processing

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Under the UK GDPR, we rely on one or more of the following legal bases:

• Consent – when you opt in to marketing or cookies

• Legitimate interest – for responding to enquiries or improving services

• Contract – to fulfil an agreement for decorating services

• Legal obligation – where we are required to retain records

 

5. How we store and protect your data

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Our website is hosted on Wix.com, which provides secure cloud-based hosting with firewalls and encryption. Your data may be stored through Wix’s data storage and databases on secure servers located in the UK, EU, or other regions that comply with adequacy standards.

We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

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6. Sharing your data

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We may share limited information with:

• Service providers such as Wix (hosting) or Google (analytics/search tools)

• Email providers for communication

• Legal or regulatory authorities where required by law

We do not sell or trade your information to outside parties.

 

7. Your rights

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Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent for marketing or cookies at any time

• Complain to the Information Commissioner’s Office (ICO) if you are concerned about how your data has been handled

For any requests, please contact us at mcolepaint@googlemail.com.

 

8. Marketing communications

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We will only send marketing or promotional emails if you have opted in. You can unsubscribe at any time by clicking the link in any email or contacting us directly.

 

9. Links to other websites

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Our website may include links or embedded content (e.g., Instagram feed, YouTube videos). These sites may collect data and use cookies independently of us. Please review their respective privacy policies.

 

10. Updates to this policy

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We may update this privacy policy occasionally to reflect changes to our practices or legal obligations. The updated version will always be available on this page.